Job Description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Title: Okta Desktop Tech

Location: Remote

Duration: 3 months

Rate $25 to $28 /hr on W2

Position Overview:

We are seeking a dedicated Okta Desktop MFA Deployment Specialist to lead the migration of several hundred users to Okta Multi-Factor Authentication for desktop access. The role involves coordinating and executing the deployment through virtual meetings, providing hands-on guidance, and ensuring a seamless transition with a high-touch, "white glove" approach. The ideal candidate will be responsible for conducting 25-minute virtual sessions, guiding users through the six-step setup process, and addressing any troubleshooting needs related to authentication or push notifications. Experience with MFA deployment, excellent communication skills, and a focus on user experience are essential.

Key Responsibilities:

• Conduct virtual meetings with users for MFA deployment.
• Lead a structured 25-minute session to deploy Okta Desktop MFA and walk users through the six-step setup process.
• Assist users with push notifications and troubleshoot issues including one-time password setup and wireless network problems.
• Ensure a smooth migration for users already connected via VPN with TCBK.
• Support users in troubleshooting issues with home wireless connections, particularly autocorrect or Wi-Fi configuration problems.
• Provide clear instructions and support for users during and after deployment, ensuring they understand the MFA process.
• Follow up with users to confirm successful setup and resolve any post-deployment issues promptly.
• Maintain documentation of deployment activities and user feedback to improve the process. Qualifications:
• Proven experience with MFA deployment, preferably with Okta or similar platforms.
• Excellent communication and customer service skills for virtual, high-touch support.
• Ability to troubleshoot authentication issues, including push notification and password setup challenges.
• Strong organizational skills to manage scheduling and follow-ups.
• Comfortable conducting virtual training and support sessions. This role offers an opportunity to ensure a smooth, secure, and user-friendly MFA transition for our organization's workforce, emphasizing a personalized, high-touch deployment approach.

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