Job Description

Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Warren, MI office three times per week, at minimum [or other frequency dictated by the business].

Relocation:

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The Role

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration.  We are seeking a highly organized and collaborative team member to support the improvement and execution of GM’s Labor Information Database (GMLID) processes. This role focuses on identifying and resolving internal and dealer warranty claim issues, improving system efficiency, and contributing to cost-saving strategies related to warranty operations. 

What You'll Do (Responsibilities):

Responsible for creating new labor codes in the General Motors Labor Information Database (GMLID) system.

Engaged with CCA Marketing to support new sales promotion programs within the GMLID system.

Responsible for supporting vehicle maintenance programs within the GMLID system.

Support special project by entering Dealer criteria within the GMLID system.

Provide GMLID support and labor code reviews, globally.

Update labor code ceilings, as needed, to support Warranty Cost Savings.

Work with GM IT on any GMLID system issues and updates.

Coordinate with CCA groups to ensure GMLID can accommodate special requests including finance accounting.

Responsible for answering dealer escalation on claim submissions and labor code questions.

Assist in building and updating vehicle warranties within the GMLID system.

Work cross-functionally with the Labor Time Guide, reviewing new vehicle models and processing any suspended vehicle information as needed within the GMLID system.

Support the Field Action Group by participating in conference calls to understand the Field Action and build the criteria in the GMLID system.

Manage Ally Service Contract labor codes by adding warranty information as needed.

Manage Tire Administration Information within Global Warranty Management (GWM)

Additional Description

Your Skills & Abilities (Required Qualifications)

Bachelors degree in business, engineering or a related field

Team player with strong communication and organizational skills

Strong interpersonal skills with the ability to cross-functionally

Understanding of warranty policies and procedures

Familiar with DMS systems

Analytical thinker

Continuous improvement experience

Project management experience

Ability to think creatively and find new and better ways to solve problems

What Can Give You A Competitive Edge ( Preferred Qualifications)

Automotive dealer operations experience preferred

Understanding the technical aspects of how a vehicle works is preferred

1-3 years warranty claims processing experience; automotive industry preferred

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

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Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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